Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at breakawayfestival@wearsthetrend.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at breakawayfestival@wearsthetrend.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at breakawayfestival@wearsthetrend.com.
As long as the item is in brand new condition (unworn, unwashed, and unaltered), you can return it within 30 days of your purchase.
If your order arrives damaged, incorrect, or short please provide photos of the issue and we will provide a prepaid return label via email.
We are unable to accept exchanges. If you wish to exchange your item for a different size, color, etc., simply return the item and place a new order for the item you wish to receive. This will ensure the most timely and accurate delivery of your items.
Additional non-returnable items:
- Gift cards
- Downloads
- Custom items
- Vinyl records
- International orders
- Any items that were not purchased on this website*
For custom designs, all sales are final.
Returns can be mailed to:
Please include the merchandise, packing slip, and a note explaining the return. Failure to include a packing slip or order number may delay processing of your return.
Once we receive the returned item(s), we will refund you the cost of the item(s) within about one week from when the item is delivered to us. The original shipping cost will not be refunded unless the product is damaged, incorrect, or incomplete at the fault of the company.
Refunds typically take 2-3 business days to appear in your account once they have been processed but in some cases may take up to 10 business days.
*We cannot refund purchases that were not processed through the online store. Any merchandise purchased at in-person events or through other means cannot be exchanged or refunded.
See the Terms of Service for more information.