Refund policy
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, items must be in brand-new condition: unworn, unwashed, unaltered, with original tags attached, and in the original packaging. Proof of purchase or your order number is also required.
To start a return, please utilize the self service return option, or contact skye@teambreakaway.com. If your return is approved, we will provide a return shipping label and instructions for sending your package back.
Return shipping labels are available for a flat rate of $6, which will be deducted from your refund.
Items sent back without first requesting a return may not be accepted.
Damaged, Incorrect, or Missing Items
Please inspect your order upon arrival. If your order arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible and include photos of the issue.
If the issue is the result of an error on our end, we will provide a prepaid return shipping label at no cost to you and work to make it right.
Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or final-sale items
- Gift cards
- Digital downloads
- Custom or personalized items
- Vinyl records
- International orders
- Items not purchased through our online store
- Merchandise purchased at in-person events
All custom or print-on-demand items are final sale.
If you have questions about whether your item is eligible for return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
If you would like a different size, color, or item, please return the original item and place a new order. This helps ensure the replacement item is available and can be shipped as quickly as possible.
How to Return Your Order
Once your return has been approved, returns can be mailed to:
ATTN: Breakaway
3868 Logistics Way #501
Antioch, TN 37013
Please include the merchandise, packing slip, and a note explaining the reason for your return. Failure to include your packing slip or order number may delay processing.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved returns will be refunded to your original payment method. The cost of the returned item(s), less the $6 return shipping label fee, will be refunded.
Original shipping charges are non-refundable unless the order was damaged, incorrect, or incomplete due to an error on our end.
Refunds are typically processed within approximately one week of receiving your return. Once processed, refunds generally appear in your account within 2–3 business days, although some banks or credit card companies may take up to 10 business days.
If more than 15 business days have passed since your refund was approved, please contact merch@teambreakaway.com or skye@teambreakaway.com.
European Union 14-Day Cooling-Off Period
If merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must be in the same condition in which they were received: unworn, unused, unwashed, unaltered, with tags attached, and in the original packaging. Proof of purchase is also required.
In-Person Purchases
We are unable to refund or exchange purchases that were not processed through our online store. Merchandise purchased at festivals, events, or through other in-person sales channels is final sale.
Please see our Terms of Service for additional information.